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How to Upload Vehicle Logs on Autel KM100? When using the Autel MaxiIM KM100/KM100X/KM100E, you might encounter issues that need further assistance from our support team. To help our engineers understand the exact problem you're facing, you'll need to upload vehicle logs. Here's a guide on how to do it: Methods for Uploading Vehicle Logs There are two methods for uploading vehicle logs: Upload...

How to Find My TeamViewer ID on My Autel Scanner Follow these simple steps to locate your TeamViewer ID on your Autel Scanner: Turn on your Autel Scanner. Locate the "Quick Support" icon on your desktop and click it. View the displayed numbers. You will see a series of numbers appear on the screen. This is your TeamViewer ID. If you need further assistance,...

Why Can't I Activate My Email to Send a Pre-Scan on Autel Scanner? If you're having trouble activating your email to send a pre-scan using your Autel Scanner, follow these steps to properly configure your Gmail settings. Step-by-Step Guide Step 1: Configure Gmail Settings Log into your Gmail account on a PC or laptop and follow these instructions: Click the settings icon in the...

How to Fix Autel AL619 Update Failure? If your Autel AL619 has failed to update and is no longer functioning properly, don't worry. This guide will walk you through the steps to resolve the issue, whether you're encountering a blue screen or a program authorization failure. Step 1: Power Down the Tool First, unplug the tool from any connections. Then, press and hold the...

How to Update Your Autel Scanner Using a TCP Card Step 1: Purchase a TCP Card First, you need to purchase a TCP card from an authorized dealer. You can find the appropriate model and complete your purchase by visiting the link: https://www.diagmart.com/pages/software-update. After completing the purchase, send your device's serial number to sales@diagmart.com. You will receive your activation code within 24 hours. Step...

How to Install an SD Card into an Autel Scanner? Why would you want to install an SD card into your Autel scanner? One possible reason is that when you're trying to install a new vehicle software, your device might fail to download it and notify you that there is insufficient space. If you encounter this situation, how can you resolve it? First, you...

How to Reset Your Autel Account Password? If you've forgotten your Autel account password and need to reset it, follow the steps below. Let's go through a common scenario where a customer wants to update their scanner but has forgotten their account password. Step 1: Visit the Autel Website Start by logging in to https://pro.autel.com. On the login page, click on the "Forgot Password"...

How to Transfer Ownership of Your Autel Device to Another Person? If you need to transfer your Autel device to a new user, follow these steps to ensure a smooth transition: 1. Ensure the New Owner Has an Autel ID Before transferring ownership, the new user must have an Autel ID. If they don't have one, they can easily register by visiting pro.autel.com and...

What is "AutoAuth Access"? AutoAuth provides a service for OEM's, Tool Vendors, and Service Shops to unlock the secure gateway on modern vehicles with their web-enabled tools such as diagnostic scanners. AutoAuth gives tools access to perform bidirectional functions that are normally restricted, such as clearing codes and calibration. Starting with most 2018 models, FCA implemented a Secure Gateway Module (SGW), similar to a...

How do I move some files from the device to the SD card? First, what you need to know is that Autel's new devices do not support transferring vehicle software. So, which files on the new devices can be transferred to the external SD card? The internal memory of the new device is generally sufficient to store vehicle software. However, as the device is...

My Scanner Shows "Please reconnect the main diagnostic line", What should I do? This option allows you to upgrade the firmware of the tool. Connect the tablet to the vehicle through DLC and use the USB type-C cable for power supply. Follow the on screen instructions to complete the operation. Internet connection is necessary for this operation. To upgrade the firmware 1. Connect the...

How to update Autel AL619? 1. Register AL619 Please log in pro.autel.com to register an Autel ID. Then log in pro.autel.com to register your tool. FAQ: How do I get the product serial number and password? To find out serial number and register password, please go to Settings/Setup -> About menu on your device screen. Note: If you can only find the S/N, please...