How to Upload MaxiTools Log for Troubleshooting

on Feb 19, 2025 0 comments

How to Upload MaxiTools Log for Troubleshooting

If you're experiencing issues with your Autel device such as Wi-Fi, Bluetooth, or non-vehicle software problems, uploading a log file can help us diagnose the issue quickly. Below are step-by-step instructions to guide you through the process of uploading the log.

Method 1: Uploading Log After Encountering an Issue

When your device encounters a problem, it's best to upload the log immediately.

Find the “MaxiTools” icon on your desktop and click to open it.
Click on the “Start” button.
Wait for a moment, then click “Upload” to send the log file.

Method 2: Before the Error Occurs

Find the “MaxiTools” icon on your desktop and click to open it.
Click on the “Monitor” tab at the top.
Click “Start” to begin monitoring.
Reproduce the issue/error you are facing.
Once the issue occurs, click “Stop” to end the monitoring.
Click “Upload” to send the log file.

Additional Steps for Wi-Fi Issues

If you're facing Wi-Fi connection issues and the device is unable to connect to Wi-Fi, please follow these steps:

Perform the steps in Method 1 to upload the log file.
Find the file located in: Files > All storage > Internal Storage > Applog.
Transfer the log file to your computer or USB drive.
Send the file to us, and we will forward it to our engineers for analysis.

If you need further assistance, feel free to reach out to us through our contact page. We're here to help!

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